Support

Returns & Exchanges

We'd rather help you order the right equipment than process a return — but if something isn't right, here's the process.

Return window

Unused equipment in original, undamaged packaging may be returned within 30 days of delivery unless the product page states otherwise. Start a return by contacting us for a return authorization — shipments sent back without authorization can't be processed.

Condition requirements

All original packaging, inserts, cables and accessories included.
No marks, ball strikes or wear on mats, screens or enclosure padding.
Software licences and activated subscriptions are non-returnable once redeemed.

Freight and restocking

Freight items may be subject to return shipping costs and a manufacturer restocking fee. We'll confirm any deductions in writing before you ship anything back.

Damaged or incorrect items

If an item arrives damaged or an incorrect item was shipped, contact us within 48 hours of delivery with photographs. We cover return shipping on our errors and carrier damage claims.

Refunds

Approved refunds are issued to the original payment method once the returned item has been inspected. Bank processing time varies.